Help & Support

CineSeek is a personalized movie and TV discovery app. This page answers the questions we get most often. If your answer is not here, write to us — a real person reads every message.

Account

I forgot my password

On the sign-in screen tap Forgot Password? and enter your email. We send a reset link that opens CineSeek and lets you set a new password. The link expires — if it says it is invalid, request a new one. Check your spam folder if the email does not arrive within a few minutes.

I want to change my password

In the app: Profile ▸ Settings ▸ Security ▸ Change password. You will be asked for your current password first; you stay signed in on this device afterwards.

I want to change my email address

Profile ▸ Settings ▸ Security ▸ Change email address. For your protection we send a confirmation link to both the old and the new address — the change only takes effect once both are confirmed.

I want to change my username

Profile ▸ Settings ▸ Account ▸ Edit Username. Usernames are unique; if the one you want is taken you will be told so.

I want to delete my account

Profile ▸ Settings ▸ Other ▸ Delete account. See the account deletion page for exactly what is deleted and what is kept.

Privacy

Who can see my profile?

Profile ▸ Settings ▸ Privacy controls this per section — Taste DNA, Statistics, Favorites, Watchlist and Watched can each be set to Everyone, Friends (only people you follow who also follow you back), or Hidden.

Can I stop appearing as a "Taste Twin"?

Yes — Settings ▸ Privacy ▸ Taste Twin Visibility ▸ Hidden.

What data do you collect?

See the Privacy Policy. Short version: the account you create and the taste signals you generate in the app. No ads, no advertising trackers, no data sales.

Someone is harassing me / a post breaks the rules

Use Report or Block on the post or the user's profile. We review every report. For urgent cases email us with a screenshot and the username.

Recommendations

My recommendations feel wrong

Settings ▸ Other ▸ Reset recommendations offers two levels: a clean reset that clears the derived model but keeps your ratings and lists, and a full reset that clears the learned taste profile entirely. Your Favorites, Watchlist and Watched lists are not deleted by either option.

Can I change the genres my recommendations learn from?

Yes — Settings ▸ Account ▸ My genres.

Where do ratings and artwork come from?

All title data, artwork and scores come from TMDB. CineSeek does not compute its own scores. If a title's data looks wrong, it usually needs to be fixed at the source on themoviedb.org.

App behaviour

The app is slow or animations stutter

Turn on Settings ▸ Preferences ▸ Compatibility mode (faster). It reduces heavy visual effects. Data saver lowers image quality and disables trailer autoplay on mobile data.

I am offline — will my actions be lost?

No. Favorites, watchlist, watched and rating actions made offline are queued on the device and sent the next time you have a connection.

I am not getting notifications

Check Settings ▸ Preferences ▸ Notifications is on, then confirm CineSeek has notification permission in your phone's system settings.

Reporting a bug

Email cineseek.app@gmail.com and include, where you can:

• Your device and OS version (e.g. Pixel 7, Android 15)
• The app version — Settings ▸ Other ▸ About CineSeek
• What you did, what you expected, what happened instead
• A screenshot or screen recording if the problem is visual

Please do not include your password. We will never ask you for it.

Security disclosure

If you believe you have found a vulnerability, email us at the address above rather than disclosing it publicly. We will confirm receipt and keep you updated on the fix.

Email support